Question 1

How fast can I really go live with BookAI?

Accepted Answer

About 90 seconds for a basic setup. You paste your website URL, the AI scrapes your services and hours, generates a system prompt, and you forward your business line. Most users have their first AI-booked appointment within an hour.

Question 2

What if a customer asks something the AI does not know?

Accepted Answer

The AI falls back gracefully — it takes a message, offers a callback during business hours, or transfers to your phone if you choose. You also get a weekly digest of top unanswered questions so you can teach the AI directly.

Question 3

What channels can my customers use to reach the AI?

Accepted Answer

Three: traditional phone calls (forward your business line or get a new number), in-browser WebRTC voice calls (a "Call us" button that opens a live voice chat — no phone required), and embedded webchat on your website. All three are answered by the same AI, share the same calendar, and use the same knowledge base.

Question 4

What calendars does BookAI integrate with?

Accepted Answer

Google Calendar and Outlook directly. Any other calendar via ICS feed. Two-way sync — appointments booked by the AI show up immediately in your calendar, and busy time blocks the AI from double-booking.

Question 5

Is my data secure with BookAI?

Accepted Answer

All data is stored in Canada, encrypted at rest and in transit, and we are fully PIPEDA compliant. Call recordings can be auto-deleted after a retention window you choose.

Question 6

What happens if I go over my included minutes?

Accepted Answer

You are billed only for the extra voice minutes you use — $0.75/min on Starter, $0.65 on Pro, $0.50 on Business — with no service interruption. Webchat conversations stay unlimited on every plan. You can also upgrade anytime, and the difference is pro-rated.

Question 7

Can I customize what the AI says?

Accepted Answer

Yes — voice, greeting, tone, business info, booking rules, escalation paths. You can also upload knowledge base documents the AI will reference (menus, policies, FAQs).

Question 8

Do you offer a free trial?

Accepted Answer

Yes. 14 days free, no credit card required. You get a shared demo phone number to try the full system before committing.

Question 9

What is BookAI?

Accepted Answer

BookAI is an AI-powered business support agent and phone receptionist for appointment-based businesses in Canada and the United States. It answers calls, books and reschedules appointments, syncs to Google Calendar and Outlook, sends SMS confirmations, and also handles webchat and in-browser voice — all from one AI agent.

Question 10

Who is BookAI for?

Accepted Answer

Appointment-based businesses that miss calls after hours or during busy periods — dental and medical clinics, salons and spas, restaurants with reservations, law firms, real estate teams, home services, and other small businesses that book customers by phone or chat.

About BookAI

Built in Canada

Who we serve

How we are different