Frequently asked questions

About 90 seconds for a basic setup. You paste your website URL, the AI scrapes your services and hours, generates a system prompt, and you forward your business line. Most users have their first AI-booked appointment within an hour.

The AI never makes things up. It takes a message and opens a support ticket, offers an AI callback, or transfers the caller live to your phone when you’ve set a transfer number. Your monthly performance report lists the top questions the AI couldn’t answer so you can teach it in one click.

Three: traditional phone calls (forward your business line or get a new number), in-browser WebRTC voice calls (a "Call us" button that opens a live voice chat — no phone required), and embedded webchat on your website. All three are answered by the same AI, share the same calendar, and use the same knowledge base.

Google Calendar and Outlook directly. Any other calendar via ICS feed. Two-way sync — appointments booked by the AI show up immediately in your calendar, and busy time blocks the AI from double-booking.

BookAI is built in Canada and designed around PIPEDA principles. Data is encrypted in transit and at rest, isolated per business with row-level access controls, and security-relevant actions are audit-logged. Voice and AI processing is performed by vetted sub-processors listed in our Privacy Policy.

You are billed only for the extra voice minutes you use — $0.75/min on Starter, $0.65 on Pro, $0.50 on Business — with no service interruption. Webchat conversations stay unlimited on every plan. You can also upgrade anytime, and the difference is pro-rated.

Yes — voice, greeting, tone, business info, booking rules, escalation paths. You can also upload knowledge base documents the AI will reference (menus, policies, FAQs).

Yes. 14 days free, no credit card required. Sign up, paste your website, and talk to your own AI receptionist in your browser within minutes. When you are ready for real calls, pick a local or toll-free number (or forward your existing line). Every paid plan is also backed by our 30-day "pays for itself" guarantee.

BookAI is an AI-powered business support agent and phone receptionist for appointment-based businesses in Canada and the United States. It answers calls, books and reschedules appointments, syncs to Google Calendar and Outlook, sends SMS confirmations, and also handles webchat and in-browser voice — all from one AI agent.

Appointment-based businesses that miss calls after hours or during busy periods — dental and medical clinics, salons and spas, restaurants with reservations, law firms, real estate teams, home services, and other small businesses that book customers by phone or chat.