Question 1

How fast can I really go live with BookAI?

Accepted Answer

About 90 seconds for a basic setup. You paste your website URL, the AI scrapes your services and hours, generates a system prompt, and you forward your business line. Most users have their first AI-booked appointment within an hour.

Question 2

What if a customer asks something the AI does not know?

Accepted Answer

The AI falls back gracefully — it takes a message, offers a callback during business hours, or transfers to your phone if you choose. You also get a weekly digest of top unanswered questions so you can teach the AI directly.

Question 3

What channels can my customers use to reach the AI?

Accepted Answer

Three: traditional phone calls (forward your business line or get a new number), in-browser WebRTC voice calls (a "Call us" button that opens a live voice chat — no phone required), and embedded webchat on your website. All three are answered by the same AI, share the same calendar, and use the same knowledge base.

Question 4

What calendars does BookAI integrate with?

Accepted Answer

Google Calendar and Outlook directly. Any other calendar via ICS feed. Two-way sync — appointments booked by the AI show up immediately in your calendar, and busy time blocks the AI from double-booking.

Question 5

Is my data secure with BookAI?

Accepted Answer

All data is stored in Canada, encrypted at rest and in transit, and we are fully PIPEDA compliant. Call recordings can be auto-deleted after a retention window you choose.

Question 6

What happens if I go over my included minutes?

Accepted Answer

You are billed only for the extra voice minutes you use — $0.75/min on Starter, $0.65 on Pro, $0.50 on Business — with no service interruption. Webchat conversations stay unlimited on every plan. You can also upgrade anytime, and the difference is pro-rated.

Question 7

Can I customize what the AI says?

Accepted Answer

Yes — voice, greeting, tone, business info, booking rules, escalation paths. You can also upload knowledge base documents the AI will reference (menus, policies, FAQs).

Question 8

Do you offer a free trial?

Accepted Answer

Yes. 14 days free, no credit card required. You get a shared demo phone number to try the full system before committing.

Question 9

What is BookAI?

Accepted Answer

BookAI is an AI-powered business support agent and phone receptionist for appointment-based businesses in Canada and the United States. It answers calls, books and reschedules appointments, syncs to Google Calendar and Outlook, sends SMS confirmations, and also handles webchat and in-browser voice — all from one AI agent.

Question 10

Who is BookAI for?

Accepted Answer

Appointment-based businesses that miss calls after hours or during busy periods — dental and medical clinics, salons and spas, restaurants with reservations, law firms, real estate teams, home services, and other small businesses that book customers by phone or chat.

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